Frequently Asked Questions
Everything you need to know about shopping with Cross Stitch.
What is the standard delivery time for orders?
Domestic orders are typically delivered within 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
How do I care for my embroidered and lawn fabrics?
To maintain the quality of our fabrics, we recommend hand washing in cold water or dry cleaning. Avoid direct sunlight when drying to prevent color fading.
What is your return and exchange policy?
We offer a 14-day return policy for unused, unwashed items with original tags intact. Sale items are generally final sale unless they arrive damaged.
Do you offer customization or stitching services?
Yes, we provide professional stitching services for our unstitched collections. You can select your preferred size or provide custom measurements on the product page.
How can I track my order status?
Once your order is dispatched, you will receive an email and SMS with a tracking number and a link to our courier partner's portal.
Which payment methods do you accept?
We accept all major credit/debit cards, PayPal, and Cash on Delivery (COD) for eligible domestic locations.